CARY, N.C.--(BUSINESS WIRE)-- The Medfusion Patient Experience Platform continues to expand with the addition of Medfusion Measure patient satisfaction surveys. Medfusion Measure is a bundle of short-form and long-form patient satisfaction surveys delivered via text and email to patients. Medfusion Measure is powered by Clinect Healthcare, an industry leader in patient surveying.

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Medfusion Measure mobile-friendly surveys triggered at check-out have an average response time of less than 12 hours. (Photo: Business Wire)

“Patient surveys are the critical last step in the patient experience,” said Kimberly Labow, Medfusion CEO. “Medfusion Measure, powered by Clinect, is a simple and effective way for practices and medical groups of all sizes to quantify their patients’ experience and drive greater patient engagement. Without knowing the patient experience in real-time practices don’t have the right data to address issues before they become full-blown problems.”

Medfusion Measure surveys can be configured and triggered based on appointment type, provider, location or other data elements. No additional work is required from staff and workflows do not have to be altered. Surveys sent at check-out average a response time of 12 hours—3x faster than those sent the following day. With Medfusion Measure, practices can measure Net Promoter Score and patient satisfaction with their visit, as well as capture information that – left uncaptured – could lead to a patient’s decision to leave their practice.

“Quickly and efficiently understanding patient feedback is becoming even more important as social media and reimbursements both hang in the balance,” said Brian Schmitz, CEO, Clinect Healthcare. “Smart practices see the value in measuring patient satisfaction, and how it directly impacts the patient experience and the business’ bottom-line. We look forward to continuing to work with Medfusion to expand their offerings to add additional value.”

To learn more about Medfusion Measure visit medfusion.com/solutions/medfusion-measure.

About Medfusion

Medfusion is redefining healthcare IT by centering on the information needs of the patient. The company’s technology breaks down communications barriers between patients and providers while driving revenue and efficiencies for providers. Medfusion’s comprehensive Patient Experience solutions include an industry-leading EMR-agnostic portal that drives patient engagement, a flexible patient self-scheduling solution, a robust portfolio of healthcare APIs and Medfusion Plus - a mobile app which aggregates medical records so patients can access their health information with ease. For more information, please visit medfusion.com.

About Clinect

Clinect Healthcare is the only patient experience survey platform designed specifically for healthcare practices, clinics and hospitals. Clinect Healthcare surveys capture first-hand patient feedback, translate it into insight and deliver it to the practice in a meaningful way to improve patient satisfaction. For more information, please visit clinecthealthcare.com.

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